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Oliver Buchannon
Josh Payne
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The Costs That Don't Show Up in Your LTV

Jul 24, 2026

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5 min read

The Costs That Don't Show Up in Your LTV

The textbook LTV formula leaves out the four costs that decide whether a customer made you money.

By Josh Payne
Stop Paying Customers to Buy.

Jun 29, 2026

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4 min read

Stop Paying Customers to Buy.

Pay Them for What Comes After.

By Josh Payne
Welcome to Life After CAC

Jun 5, 2026

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4 min read

Welcome to Life After CAC

Acquisition is the tax. LTV is the business.

By Josh Payne

Built for operators

For the marketing, CX, and ops leaders winning DTC by focusing on retention after the click.

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